Frequently Asked Questions

Pagoto is made with carefully selected ingredients and strict quality checks, so every ice cream is consistent and trustworthy.

Most products are suitable for a wide range of diets. Please check the individual product page for ingredients and allergen information.

Keep it at -18°C or below. Once opened, return it to the freezer promptly and consume within 2 weeks.

Orders are packed securely and shipped with trusted logistics partners. You'll receive tracking details once your order ships.

Please see our Returns & Cancellations policy, or contact support if your item arrives damaged or incorrect.

Visit the Pagoto Franchise, Distributor, B2B or HoReCa page and submit the enquiry form. Our team will reach out with the next steps.